International Academic Journal of Organizational Behavior and Human Resource Management

  • ISSN 2454-2210

The Relationship between Organizational Structure and Quality of Services in Government Organizations (Case Study: Education and Nurture Management, Mahabad)

Soraya Ahamadzadeh and Masoud Ghahremani

Abstract: The aim of this study was to investigate the relationship between organizational structure and improving the quality of education services in the city of Mahabad. This study as an applied research and descriptive survey. The population of this study, 490 patients managers and assistants, primary schools, secondary schools first second city of Mahabad are secondary. According to the results of the Cochran formula, the sample size was estimated to be 215. Since the population of the research groups in terms of jobs and positions held, the sampling has been used. To evaluate the hypothesis of two standard questionnaires of organizational structure and service quality questionnaire from Dr. Stephen Robbins Moghimi and Ramazani is used. The data collected in this study to determine the validity of narrative symbols or formal university professors and experts in the field of management were used. A straight with the reliability of the questionnaire of 0.823 to 0.794 organizational structure and service quality questionnaire obtained for the reliability is strong. Kolmogorov-Smirnov test data to test the goodness distribution is used. Also, in order to test hypotheses based on the normal distribution of the Pearson correlation coefficient was used. The findings suggest that between organizational structure and increasing quality in management education and there is a significant correlation Mahabad city. Pearson correlation coefficient between the two variables mentioned organizational structure and service quality equivalent to the 0.893 is almost very strong relationship

Keywords: Organizational Structure, Quality Of Service, Education And Nurture Management Of Mahabad

Page: 40-45

DOI: 10.9756/IAJOBHRM/V6I1/1910004

Volume 6, Issue 1, 2019